On April 7, 2017, we had yet another water service issue in Hoboken. Discolored water started appearing in the taps of homes across Hoboken. There was no clear communication from either Suez Water or the City of Hoboken with regards to how long this issue would persist. Four days later, on April 11, 2017, Hoboken residents continued to see black sediment appearing in the tap water. Suez Water can continue saying the water is safe but I don’t think it’s unreasonable for people to not want to drink water containing black specks.
On April 12, 2017, Suez Water issued a notice saying “We do understand the inconvenience this may have caused within your daily life. SUEZ will issue a credit and/or adjustment for seven days to your water bill.” On April 13, 2017, Hoboken residents continued to report black sediment in the tap water. In addition, the prior notice indicating SUEZ will provide credit for the water service issues was MODIFIED to remove that language in favor of an apology. I don’t think it is unreasonable for Suez Water’s customers to ask for a bill credit for the period in which there were water service problems. Someone in our community, ideally our elected officials, must hold Suez Water accountable for the continued problems Hoboken residents continue to face with our water service. We demand Suez Water reissue the statement to indicate bill credit will be offered to its customers who experience a degradation of service between April 7, 2017 to April 14, 2017.