I mailed this letter to Port Authority of New York & New Jersey Corporate Headquarters in the World Trade Center, NYC:
As a regular rider on the PATH system for the past 18 years I am continuously amazed at the ineptitude and the total lack of consideration toward PATH riders by those who run the system.
Case in point, yesterday (Sunday, 3/24/2019) I wanted to take my usual trip into Manhattan and was greeted by a message at the Journal Square PATH station stating there was no direct service to 33rd Street between the hours of 9 a.m. and 6 p.m. In addition, there was no direct service all weekend to the World Trade Center — a double whammy. We were forced to take an Exchange Place bound train and change at Grove Street for a 33rd Street train which included the still ridiculous and time wasting stop in Hoboken. When we arrived at the Grove Street station it was a chaotic mess! The Grove Street station is just no good as a transfer point.
I opted for the train to Exchange Place to try PATH’s replacement ferry service to Brookfield Place in downtown Manhattan. Passengers are forced to walk to an open-air dock and wait in line over a block away from the ferry itself! This must be a real joy when it’s pouring rain or bitterly cold. Then if the ferry is full before a passenger boards, they must wait another 15 minutes for the next one.
When departing the ferry, passengers must walk over a quarter of a mile to the World Trade Center and subways. I pity the poor riders with mobility issues or are physically handicapped.
I left Journal Square at 3:58 pm and arrived at World Trade Center at 5:02 pm. This trip normally takes 15-20 minutes.
And, before I forget, Hoboken riders received extra service during this time to and from 33rd Street. Why the extra service for a stop with much less traffic than Journal Square?
Finally, why must both World Trade Center tunnels be closed? Why not work on one tube at a time as you’ve done so many times in the past? And why must PATH riders go along with last-minute service disruptions with no public hearings, no public input, and no government oversight? There seems to be no accountability at PATH and Jersey City riders are taking the brunt of all these disruptions. It’s not right. We all pay the same fare.
Thank you for your time and consideration.